Return and Refund Policy
Introduction
This policy outlines the procedures and rights related to returns, exchanges, and refunds. Statutory consumer rights apply to faulty, damaged, or misdescribed products. All returns and refunds are governed by the Terms of Service.
Return & Exchange Window
Returns and exchanges are accepted within 30 days of delivery. Requests made after this period will not be processed.
Return & Exchange Conditions
Items must be in original, unused, and unwashed condition. All accessories, manuals, and packaging must be intact. Products that are worn, altered, damaged, washed, or customised cannot be returned. Items showing signs of use beyond an initial inspection are considered non-returnable.
Requesting a Return or Exchange
To start a return or exchange, contact info@corvantel.com within the return window (30 days of delivery). Provide your order number, item details, reason for return, and photos if applicable. Returns submitted without prior approval will be refused.
Damaged, Defective, or Incorrect Items
If an order arrives damaged, defective, or incorrect, customers should contact info@corvantel.com and provide:
- Order number
- Brief description of the issue
- Photos of the item
The store will offer either a replacement or a full refund in accordance with consumer rights.
Refunds
Refund approval or rejection will be communicated after inspection. Approved refunds are processed to the original payment method within 7 days after approval; processing times may vary depending on the payment provider.
Exchanges
If you request an exchange, instructions are provided after your request has been approved. Replacement items are shipped once the returned item has been received and approved. If the requested replacement is unavailable, a refund is issued instead.
Return Shipping
Return instructions and the return address will be provided after approval. The store covers return shipping costs for defective or incorrect items. For other returns, customers are responsible for shipping costs. No restocking fees apply.
Order Cancellations
Orders can be cancelled by contacting info@corvantel.com before processing. Once processed, cancellations are not possible, and returns should follow the steps mentioned above.
Abuse & Fraud Prevention
The store reserves the right to refuse returns or exchanges if abuse, repeated misuse, or fraudulent activity is suspected.