Shipping Policy
Introduction
This Shipping Policy provides clear details about order delivery to ensure reliable shipping services.
Shipping Costs & Regions
Shipping is free within the United Kingdom. No extra shipping charges are applied at checkout.
Order Processing
After placing an order, a confirmation email is sent to the customer. Orders are generally processed within 1–3 days (Monday to Friday). Orders submitted before 16:00 GMT on business days are processed the same day.
Shipping & Delivery Time
Estimated transit times typically take 4–6 days (Monday to Friday). Including processing time, the total expected timeframe is approximately 5–9 business days. Business days exclude weekends and public holidays.
Dispatch & Tracking
All orders include tracking. A dispatch confirmation email with the tracking number and instructions will be sent once the order has been shipped.
Order Cancellations
Orders can be cancelled by contacting info@corvantel.com before processing. Once processed, cancellations are not possible, and returns should follow the steps mentioned in the Return and Refund Policy.
Damaged, Defective, or Incorrect Items
If an order arrives damaged, defective, or incorrect, customers should contact info@corvantel.com and provide:
- Order number
- Brief description of the issue
- Photos of the item
The store will offer either a replacement or a full refund in accordance with consumer rights.
Delivery Delays
Delays may happen due to holidays, peak periods, weather, or courier issues. Customers should allow an extra 3 business days beyond the estimated delivery window. For major delays, contact customer support at info@corvantel.com for assistance.